The dishes showed up two weeks ago and as I unpacked the huge box, I was disappointed. First of all, the dishes were Oneida. No brand was mentioned on the Bloomingdale's website, but I bet I could have tracked down a better deal had the brand been disclosed. Perhaps that's their strategy. Anyway, several dishes were chipped despite the packaging being pretty substantial. A few plates were warped...when I put them on the counter, they wobbled will weeble people. What's more, the dishes weren't white like in the picture, they were gray.
I called Bloomingdale's and they offered to send a replacement. I said that because of the color, I didn't want a replacement. At this point, they said I would have to take the dishes to a store. The closest Bloomingdale's is two hours away. Their alternative was for my to lug the box to a FedEx store.
You may not be able to tell from this picture, but the box of dishes comes up to my hip. I barely dragged it over the threshold of my door. I didn't know how I was going to get it in the car and up to the FedEx depot.
After putting me on hold for a while, customer service finally agreed to have FedEx or UPS pick up the box, but they added that this would take 7-10 days. The FedEx and UPS guys come by my place multiple times per day, but I figured I'd take what I could get since they weren't making me take the box anywhere.
It's been two weeks since that conversation. I was credited for the return on the day I made my call, so I'm not out any money at this point.
What would you do? Should I call and pester them about picking the package up? Should I consider the package abandoned at this point? It's a shame...out of dozens of pieces, only about 10 have a problem. The dishes can definitely be salvaged.